Athenahealth is a private American company that offers healthcare network-enabled services and point-of-care mobile apps. This article will review the features, interoperability, cost, and other factors that should influence your choice. To get a feel for Athena EMR, check out our comparison table below. The benefits of Athena EMR over other medical practice software are clear and compelling. Find out why this provider's Cloud-based solution is an excellent option for you. Interoperability AthenaHealth EMR is an electronic medical record system (EMR) that includes patient portals, billing, practice management, and more. The system is offered on-premise and in the cloud, and the company's cloud-based services aim to build sustainable health facilities by offering tools to improve patient engagement, care coordination, and revenue cycle management. With over 160,000 providers in its network, the company also supports HIPAA compliance and offers meaningful insights. Cerner and athenahealth both provide good customer support and a user-friendly interface. However, the former is known for its higher cost of integration, while the latter is known for its simplicity. Customers rate athenahealth higher than Cerner in terms of usability, as the latter's software is not intuitive and feels like it was developed by engineers with no healthcare background. The main reason Cerner is rated lower by clients is its inability to provide a simple switch for sharing with other Cerner clients, and there are other concerns about the interoperability of athena with other systems. Usability Users of the Athena EMR have praised the robust functionalities that make their daily work easier. Though some users have complained about data entry, many reported no system downtime. Usability has also been a strong point for the system, with users noting that the interface is easy to navigate. While they found the customer support to be good, some experienced issues with claims functionality. Inaccuracy of data was a major concern, and users were not able to pinpoint the exact cause of the issue. In addition to implementing usability improvements, vendors should speed up their feedback processes and incorporate user feedback. Such input is vital for the development of better products. For example, Meditech's clinician feedback program treats every interaction with users as an opportunity to make improvements. While Athena is not the only vendor working to improve usability, it is leading the way in other industries. For example, in a recent study, Cerner collaborated with the AMA and the MedStar Health National Center for Human Factors in Healthcare to create videos that illustrate the risks of a poor-functioning EHR. Cost While Athenahealth claims to offer a low price tag and high customer support, its billing features can be problematic. Despite its high user satisfaction rating, athenahealth is notorious for frequent system crashes and poor usability. This software requires an in-house medical biller to perform charge posting and E&M coding. Users often report a weekly system crash and complain about basic features. To avoid this situation, it's recommended that you read some customer reviews before purchasing the system. The Athena EMR is a popular choice for doctors who want to expand their practice. Their robust functionality makes day-to-day work much easier for doctors. The software helps doctors assess patients' health histories, determine vital signs, and coordinate patient care. Athena EMR also features excellent customer support and features a physician may need. However, some users have complained of inaccuracy, particularly when submitting claims, though the underlying technology is strong and makes up for this flaw. Cloud-Based Solution If you are looking for a Cloud-based solution for Athena EHR, you should consider NetSuite. Its streamlined back-office support workflows will enable your practice to optimize revenue collection and free up your providers to focus on patient care. Additionally, you can benefit from the athenaOne network, which provides access to shared data, best practices, and learnings from other healthcare providers. Final Verdict AthenaHealth, Inc. developed athenaClinicals for medical practices to help them organize their operations for maximum productivity. Their Cloud-based EMR solution is designed to meet changing industry needs. It also offers robust, integrated clinical administrative services, including compliance tracking, e-prescriptions, and voice recognition functionality. By providing an end-to-end solution, athenaHealth is helping its clients meet their goals while reducing their workload and costs. Click Here to Read More About: Learn More About Athena EMR Pricing The Cloud-based solution for Athena EHR is integrated into practice workflows and enables practices to share patient data across care sites. Other benefits of Athenahealth include improved patient engagement tools, an integrated mobile app, and data exchange with other healthcare organizations. Patients expect to interact with healthcare providers through digital means. Through a patient portal, you can easily schedule appointments and access patient records. Besides, you can also add photographs and other documents to your patient record.
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